Session Recording Issues

Resolve common issues with session recordings on your web application.

How Session Recording Works

BehaviourCode records sessions by tracking user interactions such as clicks, page visits, and API calls. Once the snippet is added, sessions on those pages are automatically recorded and available for playback in the BehaviourCode dashboard.

Common Issues and Solutions

1. Sessions Are Not Being Recorded

Possible Causes:

  • The CDN snippet isn’t correctly added to the target page.
  • init function is not called with valid project and organization IDs.
  • JavaScript is disabled in the user's browser.

Steps to Resolve:

  • Ensure the CDN snippet is included in the <head> or <body> of the HTML for the page you want to record.
  • Double-check that your project ID and organization ID in the init method match the ones provided in the BehaviourCode dashboard.
  • Test the setup in a browser where JavaScript is enabled and verify the page source for the presence of the BehaviourCode script.

2. Partial or Incomplete Recordings

Possible Causes:

  • The page is being refreshed or navigated away from before the recording data is sent to the server.
  • Network connectivity issues are interrupting data transmission.

Steps to Resolve:

  • Check your network logs to ensure that requests to our CDN are not being blocked or delayed.

3. Sensitive Pages Are Being Recorded

Possible Causes:

  • The CDN snippet is included on pages that should not be recorded.

Steps to Resolve:

  • Remove the BehaviourCode CDN snippet from the HTML of sensitive pages, such as payment gateways or account settings.

4. CDN Is Not Loading Properly

Possible Causes:

  • The script is being blocked by a content security policy (CSP).
  • Internet connectivity issues are preventing the script from loading.

Steps to Resolve:

  • Ensure there are no ad blockers or browser extensions interfering with the script loading.

5. Browser Compatibility Issues

Possible Causes:

  • The user’s browser might not support modern JavaScript features.

Steps to Resolve:

  • BehaviourCode supports all modern browsers. For older browsers, ensure that a polyfill for ES6+ is included in your app.

Still Facing Issues?

If the above solutions don’t resolve your problem, our support team is here to help! Please reach out via email at support@behaviourcode.in with the following information:

  • A link to the affected page.
  • The browser and device where the issue occurs.
  • A screenshot of any error messages in the console.

With BehaviourCode, understanding your users and improving your app has never been easier. Let us know how we can assist you further!