Issues

Overview of the Issues Page

The Issues Page helps you identify and manage sessions where users have encountered problems, such as errors, network failures, and frustrating user interactions. It provides a streamlined way to review and act on critical issues affecting user experience.

Types of Issues Monitored

• Errors: Sessions that include JavaScript or application errors that impact functionality.
• Network Errors: Failed network requests that may prevent data from loading or cause disruptions.
• Rage Clicks: Repeated clicks on the same element, indicating user frustration.
• Dead Clicks: Clicks on elements that do not result in any action, often signaling a poor user experience.
• Frustrating Network Requests: Network calls that take an unusually long time or fail frequently.
• Error States: Specific states of the app that may cause user confusion or hinder usability.

Managing Sessions

Impact Marking

You can categorize sessions based on the severity of the issue:

• Ignore: Mark sessions that don’t require immediate attention.
• Low Impact: Assign this to sessions with minor issues that do not significantly affect the user experience.
• High Impact: Use this for critical sessions where issues severely impact user interaction or application functionality.

Filtering and Sorting Sessions

Filter by Issue Type

Use filters to narrow down sessions based on specific issue categories, such as Errors or Rage Clicks.

Date and Time Range

Customize the time frame to focus on sessions within a specific period. The default setting displays the most recent data, but you can adjust it as needed.

Exporting and Sharing Sessions

You can save, print, or download session data in various formats:

• Save: Keep the filtered session data for future reference or ongoing analysis.
• Print: Generate a printable version of the session list for offline review or team meetings.
• Download as Excel or CSV: Export session details into Excel or CSV formats for data analysis and reporting.
• Export by Email: Send the filtered session data directly via email, facilitating easy collaboration with your team.

How to Use the Issues Page

Review Sessions

Navigate through the sessions that contain various types of issues. Click on a session to view a detailed replay and analyze the errors or problematic interactions.

Categorize the Impact

Mark each session as Ignore, Low Impact, or High Impact to prioritize issue resolution.

Use Filters for Efficient Analysis

Apply filters to view only the most relevant sessions based on issue type or date range.

Export or Share Data

Use the available options to save, print, or export the session data in the desired format. Send the data by email to share with team members or external stakeholders.

Best Practices

Focus on High Impact Sessions

Prioritize addressing issues marked as high impact to improve user experience quickly.

Use Filters Strategically

Combine filters for issue type and date range to find patterns or recurring problems.

Export Data for Collaboration

Share sessions with developers and support teams to speed up issue resolution.